EyStar Station BPO Service
The global economy and advances in technology and communications demand that organizations create an effective strategy to reduce costs through selective use of technology and competitive labor markets. Companies that fail to manage costs through outsourcing increasingly find themselves at a competitive disadvantage with those who practice cost reduction.
These competitors are able to devote a greater share of their revenue to core operations such as development, sales and customer service, expanding their market share and improving both net profits and shareholders equity. No longer will businesses be able to afford to undertake non-revenue generating activities that can be done cheaper and more effectively by third-party partners.
BPO is a process by which a business identifies those activities that can be performed more efficiently and at lower cost by a third-party provider. The BPO customer acquires these services, most typically back office functions such as accounting, payables and receivables management, and document management, from an outsourcing partner while maintaining ownership and ultimate responsibility for the operations.
Effective BPO requires careful integration of business systems that allows the prompt and reliable and flow of information from the BPO customer to the BPO provider and then the prompt and reliable return of the processed information back to the BPO customer. SDGL accomplishes this task through its innovative Eystar Station, which provides a single point of entry into all outsourced business processes. SDGL empowers its customer to identify activities that should be outsourced, to map and integrate the appropriate business systems, staffs, trains and implements the appropriate processes.
BPO customers transmit raw information to their BPO provider by such means as e-mail, file transfer or scanned images. As SDGL receives this information, it triggers a specific "work flow," a computerized process of creating, organizing, monitoring and completing specific business activities. The information is processed, stored, submitted back to the BPO customer for approval when appropriate, and finally executed. A trading company's transaction from initial sales order through receipt of payment is represented by the following diagram.
SDGL can quickly implement an outsourced buiness process or processes using its technical, accounting and customer service staff. Essential information is transmitted securely to SDGL and the customer uses ordinary Internet to access the results.
