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  Case Study
Problem:
A law firm with three lawyers, two paralegals and three administrative staff was able to eliminate two staff positions, reduce billing turnaround by 20 hours and increase its realization rate through the use of outsourced business services...

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 Web-Based Business Process Outsourcing (BPO) Services  
Financial Accounting BPO

Financial Accounting Services

EyStar® Station provides all businesses with the ability to be more effectively manage their accounts receivable by shortening billing cycles and eliminating unbilled inventory, reducing payment cycles and delinquencies, avoiding non-payment excuses through effective documentation and reducing collection fees. We do this by integrating our technology systems, through careful monitoring of your receivables and through effective, professional communications with customers in your name*. Most importantly, EyStar® Station uses a reasoned approach that preserves important commercial relationships with good accounts and the hard-earned good will of your business.

For accounts that require traditional collection activities, EyStar® Station maintains a tight integration with traditional collection firms and attorneys offering services at competitive fees.

Our services include the preparation and mailing of approved invoices, lock-box and deposit services, follow up correspondence, telephone inquiries, payment by telephone check and credit card, all of which are conducted as your agent and in the name of your business. A typical receivables management program for a professional services firm would consist of the following:

June 1
Data Compiled for Invoices
June 2
Invoices Submitted to our Customer for Approval
June 3
Invoices Mailed, Due on Receipt. Our Customer Notified.
June 18
Telephone Call to Account to Confirm Receipt of Invoice and Acceptability of Charges. Payment Promised Within 7 days. Our Customer is Notified.
June 18
Payment Promise Logged. Letter Generated to Account Confirming Conversation. Our Customer is Notified.
June 26
Notification Generated: Promised Payment Not Received. Our Customer is Notified. Reminder Letter Generated and Sent to Account By Priority Mail.
June 28
Telephone Call to Client. Account Offered Opportunity to Make Payment By Telephone. Client Accepts. Payment By Check Deposited to Our Customer's Account. Our Customer Notified.


EyStar® Station receivables management uses sophisticated receivables and collection technology together with effective written and telephone communications to manage receivables and collections by meeting the following goals:

  1. Confirm the Receipt and Accuracy of Invoices.
  2. Document the Account's Satisfaction with Services before Non-Payment is an Issue.
  3. Promptly Report any Complaints About Quality of Service.
  4. Identify Problem Accounts (e.g., Inability to Pay) Early in the Collection Cycle and Report to Our Customer.
  5. Professionally and Courteously Insist on Payment According To Agreement Through Consistent Written and Telephone Contact with Accounts.
  6. When Legal Action is Warranted, Move Quickly To Collection. Get Paid First.

With effective receivables management, billing cycles are shortened and problem accounts are identified before the balance due becomes unmanageable. Our customers are immediately notified of broken payment promises, giving them the opportunity to terminate further services on bad accounts early and effectively. Thorough documentation reduces the delinquent account's ability to make frivolous complaints about the quality of services to avoid payment of amounts justly owed.


*
SDA complies with all applicable state and federal debt collection practices. Accounts that are not assigned to us before default may be ineligible for management activities to be conducted in our customer's name.








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